We’re here to provide you with top-quality THC products, including Kaws Rocks, Kaws Kones, Kaws Bar, and accessories.

Our Refund and Returns Policy is designed to ensure you have a smooth experience when shopping with us.

Our Refund and Returns Policy

At Kaws Official, we want you to be completely satisfied with your purchase.

If you’re not happy, we’ve got you covered.

General Return Guidelines

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be unopened and in their original packaging.
  • Proof of Purchase: Keep your receipt or order confirmation handy for easy processing.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at sales@kawsofficial.com or kawsofficialshop@gmail.com.
  2. Provide Details: Include your order number and reason for the return.
  3. Follow Instructions: We’ll guide you through the return process.

Refund Process

Once we receive your returned item, we’ll inspect it.

  • If everything checks out, we’ll process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during the purchase.

Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective product, let us know right away.

  • Report Issues: Contact our customer service within 48 hours of delivery.
  • Provide Evidence: Send photos of the damage for our records.

We’ll either replace the item or issue a full refund, depending on your preference.

FAQs

Can I return opened products?

Unfortunately, we cannot accept returns on opened products due to health and safety regulations.

What if my order arrives late?

If your order is delayed beyond the expected delivery window, please reach out to us.

We’ll help track down your package!

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the item is defective or damaged.

At Kaws Official, we aim to make your shopping experience as enjoyable as possible.

Our Refund and Returns Policy is straightforward and designed with you in mind.

If you have any questions or concerns about your purchase, don’t hesitate to reach out.

Thank you for choosing Kaws Official!

We’re excited for you to enjoy our premium THC products!