Welcome to our FAQ page at Kaws Official!
We know you may have questions about our products, shipping, and policies.
We’re here to help you understand everything about our premium THC offerings, including Kaws Rocks, Kaws Kones, Kaws Bar, and accessories.
Frequently Asked Questions
1. What products do you offer?
We offer a variety of premium THC products:
- Kaws Rocks: Infused moonrocks for a powerful experience.
- Kaws Kones: Convenient pre-rolls infused with THC-A diamonds.
- Kaws Bar: Disposable vapes for easy use.
- Accessories: Everything you need to enhance your cannabis experience.
2. How do I place an order?
Placing an order is simple:
- Browse our products on kawsofficial.com.
- Select your items and add them to your cart.
- Proceed to checkout and enter your shipping information.
- Complete your payment.
3. Do you offer free shipping?
Yes! We provide free shipping on all orders over $250.
This way, you can enjoy our products without worrying about extra costs.
4. What is your return policy?
If you’re not satisfied with your purchase, you can return unopened items within 30 days for a refund.
Make sure to keep your receipt handy!
5. How long does shipping take?
Standard shipping typically takes 3-5 business days after processing.
We’ll keep you updated with tracking information once your order ships.
6. Are there age restrictions for purchasing?
Yes, you must be at least 18 years old to purchase any of our products.
We require age verification upon delivery.
7. What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery.
We’ll work with you to resolve the issue, whether it’s a replacement or a refund.
8. Can I change my order after it’s been placed?
Once an order is processed, we may not be able to make changes.
Please double-check everything before confirming your order.
9. How do I track my order?
After your order ships, you’ll receive a tracking number via email.
You can use this number to monitor your shipment’s progress online.
10. Do you ship internationally?
Yes, We do.
11. What payment methods do you accept?
We accept various payment methods, including Bitcoin, Zelle, Cashapp, Venmo, Apple Pay and PayPal.
12. Are your products lab tested?
Absolutely! All our products undergo rigorous lab testing to ensure quality and safety.
13. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Once it’s processed, we may not be able to cancel it.
14. What should I do if I forget my password?
If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it easily.
15. How can I contact customer support?
You can reach our customer support team at sales@kawsofficial.com or kawsofficialshop@gmail.com for any inquiries or assistance.